Evaluation of customer’s satisfaction

1. Level of satisfaction with services

1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – Wire Products Division (WPD) with quality of services provided by your other supplier of wire and wire products?

5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low


Type of provided services
Evaluation of service level - WPD ŽDB Drátovna a.s
Evaluation of service level - Other supplier

A. Delivery terms
Delivery date



Delivery time



Observance of delivery date confirmed in contract of purchase


B. Payment terms
Maturity date



Type of payment



Price policy



Discount policy


C.Information guard of accepting and transaction of orders
Binding order confirmation in contract Of purchase per month



Digitalization of sale administration



Level of information about order status


D. Packaging and bundling
Quality of labels



Binding of bundles, rolls and reels



Material marking of Material


E. Level of delivery realization
Completion



Observance of quantity


F. Services after realization of delivery
Rate of claims



Claim reaction time



Claim adjustment time



Time to transaction confirmed claim


G.Information about future plans of ŽDB Drátovna a.s. - WPD
Inform. about new qualities, sizes, etc.



Level of www pages


H. Flexibility of our reaction to your wishes



Other comments to particular provided services:



Could you let us know which supplier of wire and wire products you have compared z ŽDB Drátovna a.s. – Wire Products Division with ?

Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – Wire Products Division? How many days from acceptance of your order should be the required products delivered ?
Order confirmation till daysDelivered by days


2. The level of satisfaction with delivered products.

2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – Wire Products Division (WPD) and your other supplier of wire and wire products.

5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
WireEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Metal ClothsEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Extrusion discs, filtersEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Welded netsEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
OtherEvaluation of service level - WPD ŽDB Drátovna a.sEvaluation of service level - Other supplier
Mechanical properties
Dimensional accuracy
Binding, packaging
Unwinding
Quality of Surface Treatment
Workability of wires
Material Certificate
System certification (ISO, VDA,...)
Product Certificate

Other comments:



Related informations


Could you please let us know which supplier of wire you have compared ŽDB Drátovna a.s. – Wire Products Division with?


Would you let us know what is the share of ŽDB Drátovna a.s. – Wire Products Division at your annual consumption ?





Please inform us about expected evolution of supplies from ŽDB Drátovna a.s. – Wire Products Division




3. The level of satisfaction with present supply of wires on the market



Evaluation of the domestic market

Please evaluate the level of present supply of wire and wire products on the market (according to your opinion)





In case you have some complaints to present market supply of wire and wire products, please write in particular (e. g.: quality, assortment, volume of market supply etc.)

4.The customer identification


Finally, we would like to ask you for some basic details about your person and company you work for:


Your name and title:

Position in company:

Phone number:

Fax:

E-mail:


Name of company:

Address of company:

Phone number:

Fax:

E-mail:


Thank you very much for you answers and time!
The completed questionary will be treated as a trade secret..


Please fill in the verification code:




(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.