Evaluation of customer's satisfaction

1. Level of satisfaction with services

1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – Wire Ropes Division (WRD) with quality of services provided by your other supplier of wire ropes?

5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low


Type of provided services
Evaluation of WRD ŽDB Drátovna a.s
Evaluation of other supplier

A. Delivery terms
Delivery date



Delivery time



Observance of delivery date confirmed in contract of purchase


B. Payment terms
Maturity date



Type of payment



Price policy



Discount policy


C. Information guard of accepting and transaction of orders
Binding order confirmation in contract Of purchase per month



Digitalization of sale administration



Level of information about order status


D. Packaging and bundling
Quality of labels



Binding of bundles, rolls and reels



Material marking of Material


E. Level of delivery realization
Completion



Observance of quantity


F. Services after realization of delivery
Rate of claims



Claim reaction time



Claim adjustment time



Time to transaction confirmed claim


G. Information about future plans of ŽDB Drátovna a.s. - HCWM
Inform. about new qualities, sizes, etc.



Level of www pages


H. Flexibility of our reaction to your wishes



Other comments to particular provided services:



Could you let us know which supplier of wire ropes you have compared z ŽDB Drátovna a.s. – Wire Ropes Division with

Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – Wire Ropes Division? How many days from acceptance of your order should be the required products delivered ?
Order confirmation till daysDelivered by days


2. The level of satisfaction with delivered products

2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – Wire Ropes Division and your other supplier of wire ropes

5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
ParametresEvaluation of ŽDB Drátovna a.s. - Steel Wire RopesEvaluation of other supplier
Mechanical properties
-Minimal breaking strentgth
-real breaking strength
-service life of wire rope
Lubrication
Torsion
Length tolerance of wire rope
MBL – Guaranted carrying capacity
Weight per length
Devitalisation
Material certificate
Certitication (ISO,…)
Product certificate
Other comments:



The Other supplier


Could you please let us know which supplier of wire ropes you have compared ŽDB Drátovna a.s. – Wire Ropes Division with ?


Would you let us know what is the share of ŽDB Drátovna a.s. – Wire Ropes Division. at your annual consumption





Please inform us about expected evolution of supplies from ŽDB Drátovna a.s. – Wire Ropes Division




3. Level of satisfaction with present supply of wire ropes on the market



Evaluation of the domestic market

Please evaluate the level of present supply of wire ropes on the market (according to your opinion)





In case you have some complaints to present market supply of wire ropes, please write in particular (e. g.: quality, assortment, volume of market supply etc.)

4. The customer identification


1. Finally, we would like to ask you for some basic details about your person and company you work for. :


Your name and title:

Position in company:

Phone number:

Fax:

E-mail:


Name of company:

Address of company:

Phone number:

Fax:

E-mail:


Thank you very much for you answers and time!
The completed questionary will be treated as a trade secret..


Please fill in the verification code:




(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.