Evaulation of customer's satisfaction

1. The Level of satisfaction with services


1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – Steel Cord Division (SC) with quality of services provided by your other supplier of steel cords and wire?
5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low


Type of provided services

SC ŽDB Drátovna a.s.

Other supplier

A. Delivery terms

Delivery date




Delivery time




Observance of delivery date confirmed in contract of purchase



B. Payment terms

Maturity date




Type of payment




Price policy




Discount policy



C. Information guard of accepting and transaction of orders

Binding order cinfirmation in contract Of purchase per month




Digitalization of sale administration




Level of information about order status



D. Packaging and bundling

Quality of labels




Binding of bundles, rolls and reels




Material marking of Material



E. Level of delivery realization

Completion




Observance of quantity



F. Services after realization of delivery

Rate of claims




Claim reaction time




Claim adjustment time




Time to transaction confirmed claim



G. Information about future plans of ŽDB Drátovna a.s. - SC

Inform. about new qualities, sizes, etc.




Level of www pages



H. Flexibility

Flexibility of our reaction to your wishes



Other comments to particular provided services:



Could you let us know which supplier of steel cords and wire you have compared ŽDB Drátovna a.s. – Steel Cord Division with?


Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – Steel Cord Division? How many days from acceptance of your order should be the required products delivered?
Order confirmation till daysDelivered by days


2. The level of satisfaction with delivered products.

2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – Steel Cord Division and your other supplier of Steel cords and wires.

5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Steel CordsZDBThe other supplier
Mechaniical performance
Dimensional accuracy
Static adhesion
Straightness / cast
Unwinding (winding)
Quality of surface treatment
Packing
Test certification
Certification (ISO, ...)
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Hose WireZDBThe other supplier
Mechaniical performance
Dimensional accuracy
Straightness / cast
Unwinding (winding)
Quality of surface treatment
Packing
Test certification
Certification (ISO, ...)

Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Bead WireZDBThe other supplier
Mechaniical performance
Dimensional accuracy
Static adhesion
Straightness / cast
Unwinding (winding)
Quality of surface treatment
Packing
Test certification
Certification (ISO, ...)
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Cable BeadZDBThe other supplier
Mechaniical performance
Dimensional accuracy
Straightness / cast
Unwinding (winding)
Quality of surface treatment
Packing
Test certification
Certification (ISO, ...)
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
Other brass-plated wireZDBThe other supplier
Mechaniical performance
Dimensional accuracy
Straightness / cast
Unwinding (winding)
Quality of surface treatment
Packing
Test certification
Certification (ISO, ...)
Other comments:



Related informations



Could you please let us know which supplier of Steel cords and wire you have compared ŽDB Drátovna a.s. – Steel Cord Division with?



Would you let us know what is the share of ŽDB Drátovna a.s. – Steel Cord Division at your annual consumption?






Please inform us about expected evolution of supplies from ŽDB Drátovna a.s. – Steel Cord Division.





3. The level of satisfaction with present supply of steel cords and wires on the market.





Please evaluate the level of present supply of steel cords and wires on the market (according to your opinion)






In case you have some complaints to present market supply of steel cords and wires, please write in particular (e.g.: quality, assortment, volume of market supply etc.)

4. Customer Identification


Finally, we would like to ask you for some basic details about your person and company you work for:


Your name and title:


Position in company:


Telefon:


Fax:


E-mail:



Name of company:


Address company:


Telefon:


Fax:


E-mail:



Thank your very much for your answers and time!
The completed questionary will be treated as a trade secret.


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(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.