Evaluation of customer’s satisfaction

1. Level of satisfaction with services


1.1. Would you please compare the quality of services provided by plant ŽDB Drátovna a.s. – Low Carbon Wire Mill (LCWM) with quality of services provided by your other supplier of wire?
5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low


Type of provided services
Evaluation of service level - LCWM ŽDB Drátovna a.s
Evaluation of service level - Other supplier

A. Delivery terms
Delivery date



Delivery time



Observance of delivery date confirmed in contract of purchase


B: Payment terms
Maturity date



Type of payment



Price policy



Discount policy


C: Information guard of accepting and transaction of orders
Binding order confirmation in contract
Of purchase per month



Digitalization of sale administration



Level of information about order status


D: Packaging and bundling
Quality of labels



Binding of bundles, rolls and reels



Material marking of Material


E: Level of delivery realization
Completion



Observance of quantity


F: Services after realization of delivery
Rate of claims



Claim reaction time



Claim adjustment time



Time to transaction confirmed claim


G: Information about future plans of ŽDB Drátovna a.s. - LCWM
Inform. about new qualities, sizes, etc.



Level of www pages


H: Flexibility of our reaction to your wishes



Other comments to particular provided services:



Could you let us know which supplier of wire you have compared z ŽDB Drátovna a.s. – Low Carbon Wire Mill with?

Till how many days from acceptance of order should be your requirement confirmed by ŽDB Drátovna a.s. – Low Carbon Wire Mill? How many days from acceptance of your order should be the required products delivered?
Order confirmation till: daysDelivered by: days


2. The level of satisfaction with delivered products

2.1. Could you please compare the level of these indicators ensured by ŽDB Drátovna a.s. – Low Carbon Wire Mill and your other supplier of wires.

5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
SCREW WIREEvaluation of ŽDB Drátovna a.s. - LCWMthe other supplier
Mechanical characteristics
Dimensional accuracy
Weight of coil/spool
Weight of reel
Unreeling
Quality of surface adjustment
Cold heading ability
Devitalisation
Material attestation
Certif. syst. (ISO, VDA,…)
Product certification
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
BRIGHT DRAWN WIREEvaluation of ŽDB Drátovna a.s. - LCWMthe other supplier
Mechanical characteristics
Dimensional accuracy
Weight of coil/spool
Weight of reel
Unreeling
Quality of surface adjustment
Microroughness
Devitalisation
Material attestation
Certif. syst. (ISO, VDA,…)
Product certification
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
HARD WIREEvaluation of ŽDB Drátovna a.s. - LCWMthe other supplier
Mechanical characteristics
Dimensional accuracy
Weight of coil/spool
Weight of reel
Unreeling
Quality of surface adjustment
Quality of surface
Devitalisation
Material attestation
Certif. syst. (ISO, VDA,…)
Product certification
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
ANNEALED WIRESEvaluation of ŽDB Drátovna a.s. - LCWMthe other supplier
Mechanical characteristics
Dimensional accuracy
Weight of coil/spool
Weight of reel
Unreeling
Quality of surface adjustment
Quality of surface
Devitalisation
Material attestation
Certif. syst. (ISO, VDA,…)
Product certification
Other comments:


5 – excellent, 4 – very good, 3 – good, 2 – low, 1 – very low
OTHER TYPES OF WIREEvaluation of ŽDB Drátovna a.s. - LCWMthe other supplier
Mechanical characteristics
Dimensional accuracy
Weight of coil/spool
Weight of reel
Unreeling
Quality of surface adjustment
Quality of surface
Devitalisation
Material attestation
Certif. syst. (ISO, VDA,…)
Product certification
Other comments:



Related informations


Could you please let us know which supplier of wire you have compared ŽDB Drátovna a.s. – Low Carbon Wire Mill with?


Would you let us know what is the share of ŽDB Drátovna a.s. – Low Carbon Wire Mill. at your annual consumption?





Please inform us about expected evolution of supplies from ŽDB Drátovna a.s. – Low Carbon Wire Mill.




3. The level of satisfaction with present supply of wires on the market.





Please evaluate the level of present supply of wires on the market (according to your opinion)





3.2. In case you have some complaints to present market supply of wires, please write in particular (e. g.: quality, assortment, volume of market supply etc.)

4. Customer identification


Finally, we would like to ask you for some basic details about your person and company you work for.


Your name and title:

Position in company:

Tel:

Fax:

E-mail:


Name of company:

Address of company:

Tel:

Fax:

E-mail:


Thank you very much for you answers and time!
The completed questionary will be treated as a trade secret.


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(c) MORAVIA STEEL a.s., TŘINECKÉ ŽELEZÁRNY, a.s.